Storebox: FAQ

What is Storebox?

Storebox is the first completely digital self-storage solution in Europe. You can secure and comfortably store your precious possessions in the individual units in sizes from 1 to 30 sq. mtrs. at our locations in Vienna, Austria. Thanks to the innovative access system, you can access the location and your unit 24/7. The modern sensor system will monitor the temperature and humidity of your unit around the clock. Our inexpensive insurance provides comprehensive protection. With it you do not need to worry about storing even sensitive objects with us. In addition, you can also book robust, heavy-duty shelves and stable storage boxes online. If you need help moving your stuff into the storage unit, our professional moving service can help you. Storebox - Your Storage Next Door

How and when can I rent a unit?

You can book a unit on our website (storebox.at) any time online in under 2 minutes. Simply choose your desired location, the unit and the price option that matches your needs. Additionally, you can book optional storage boxes, heavy-duty shelves or book our moving service online. In the last step you can select your payment method and confirm your booking. After the successfull booking you will get your access codes so you can bring your stuff in right away.

What cannot be stored at Storebox?

The following goods and materials may not be stored in the units:

  • food or perishable goods (unless they have been packaged properly to protect them against attack by pests and so they don´t attract pests).
  • clothing (in particular fur coats) unless such have been securely (airtight) packaged 
  • living beings of any type (animals, plants, mushrooms, whether dead or alive)
  • combustible or flammable materials and liquids (such as gasoline or diesel fuel, natural gas, solvents, oils, paint and similar materials)
  • compressed gasses
  • weapons, ammunition and explosives
  • radioactive materials, biological or chemical substances
  • toxic waste, asbestos or other potentially hazardous materials or substances
  • any materials that might produce smoke or odors
  • any type of prohibited substances and objects or illegally acquired objects
  • materials that could impair others due to their emissions

Please note:
If any infringements result in the proliferation of pests as a consequence, the expenses of pest control by experts will be invoiced.

How large are the units?

The size of the units will vary depending on the location. The smallest units are roughly 1 sq. mtr. and the largest may be 30 sq. mtrs.

How do I pay the rent?

The rent will be due on the 28th of each month. You may make payment using credit cards, the SEPA direct debit process, PayPal or pay upon invoice.

What is the minimum term for a unit?

The minimum term is one month.

What is the notification period for termination?

The contract may be terminated on the 28th of any month after the expiration of the chosen contract term with a notification period of 2 weeks. If the rental contract is not terminated according to the notification period before the end of the contract, the contract term will extend automatically to the contract term for the selected package. If the customer would like to terminate a rental contract with a minimum term before the expiration of the minimum term, they must pay the agreed upon full amount of compensation for the remaining months until the expiration of the minimum term. Notification of termination must be in writing.

Are my possessions insured?

Yes, your possessions will be covered by an insurance policy with coverage up to EUR 10,000. Costs for the insurance starting at EUR 4.50 per month.

Can I visit the unit before booking it?

If you would like to see the unit before booking it, please contact our team at: 
+43 1 3865858 for Austria and +49 30255589310 for Germany.
Or write an Email to service@storebox.at for Austria and service@storebox.de for Germany.

How do I enter the Storebox location?

Once your booking has been confirmed, you will receive a four-digit access code for the main entry via email/SMS. You can also find it on the confirmation page. To enter the Storebox location, enter the four-digit code and press the # sign using the terminal at the main door and the door will unlock. You can then enter the Storebox shop. You will also find the combination for your unit lock on the confirmation page or in the confirmation email/SMS. When leaving the Storebox shop, simply use the door opener on the wall next to the entry door and it will unlock. Simply close the door and the lock will automatically close.

Can I also arrange for moving services through Storebox?

Yes, we provide our popular Storebox moving service. Simply send us a request from the Services - Moving page or make a request while booking your unit and we will respond as quickly as possible.

Can I check the temperature and humidity in my unit?

Yes, our smart sensor system allows you to access the temperature and humidity data simply and digitally in real time. The service is free at all Storebox shops.

How can I get the most out of my unit?

To make the best use of your space, we offer stable heavy-duty shelves and practical storage boxes. Simply, select the number of heavy-duty shelves and/or boxes during the booking process and enjoy the luxury of having more space.

What are the opening hours?

Our Storebox shops can be accessed at any time from Monday through Sunday, midnight to midnight, 24/7. Please note that during legal rest period from 10 PM to 6 AM you must keep the level of noise to a minimum.